Support

Local (UK) support
It is our policy to be familiar with, and provide local support for, all the products that we sell. You can contact us either by telephone or e-mail. We endeavor to answer you within one working day. Please note that those customers that have taken a support contract will get priority in busy times.
Support hotline: 01462 457700 (09:00 to 12:30, 13:30 to 17:00 Monday to Friday)
Email r.martin@arcinfo.com

Support directly from the manufacturers
In addition you can request support directly from the manufacturers. The manufactures also provide support contracts and as with us, customers than have taken a contract will get priority in busy times.

ARC Informatique (PcVue Solutions)
Support hotline: 00 331 41 14 36 25 (Located in France. English spoken.)
Email: services@arcinfo.com

Molex (Applicom, DirectLink and SST)
Support hotline: 00 332 32 96 04 23 (Located in France. English spoken).
Email: ic.support.eu@molex.com

 

Self help

Help is also available from the following pages of the PcVue Solutions corporate website.